Accessibility Statement

Accessibility Statement for Hairclub

We are committed to making our website as accessible as possible to people with special needs, including those with visual, hearing, cognitive and motor impairments. We're constantly working towards improving the accessibility of our website to ensure we provide equal access to all of our users.

We always make sure that our website follows accessibility best practices by following the principles of universal design. This ensures the site is flexible and adaptable to different users’ needs or preferences and is accessible through a variety of different technologies, including mobile devices or assistive technologies.

Web Content Accessibility Guidelines (WCAG) 2.1

Wherever possible, our site will adhere to level AA of the Web Content Accessibility Guidelines (WCAG 2.1). These guidelines outline four main principles that state that sites should be:

Perceivable - Information and user interface components must be presentable to users in ways they can perceive
Operable - User interface components and navigation must be operable
Understandable - Information and the operation of user interface must be understandable
Robust - Content must be robust enough that it can be interpreted reliably by a wide variety of user agents, including assistive technologies

Accessibility Toolbar

This website uses Accessibility Enabler toolbar to allow users to customise the accessibility settings based on their needs. This tool helps user with access needs to adjust any web page so that it can be consumed irrespective of disability of the user

You can refer to Accessibility Enabler user guide here to know more.

Give Us Your Feedback

We are committed to providing an accessible service.If you experience problems or have any suggestions for improvement please get in touch with us.We do continuous improvement based on your feedback.

Phone : 800-625-9330

Email : shopsupport@hairclub.com

Contact Form : View Now

We try to respond to feedback within 3 business days.

Trax Organic Citrus Solvent (3 Oz)

Wrong Order

I didn’t purchase this, I purchased the strand builders and they sent me the applicators instead.

Maxalive

Excellent product

Use

Tape pulls skin off my head. Too hard to remove

Walker Red Sensi-Tak Tape Contours and Minis Hair System Tape

My order HAS NOT Arrived, although USPS noticed that it had been delivered?

My Order has not arrived although USPS notified of delivery??
Can You please assist??

Walker Duo Strip Non-Surgery Contours and Minis Hair System Tape

Hair And Scalp mender

This is a must have!!

Maxx-Hold Hair Adhesive Excellent Product

Excellent, excellent product.

Great product. Recommend it.

It works

It does what it's supposed to do.

Walker Blue Lace Front Roll Hair System Tape

Improved Product is Terrible

I have been using Maxxam for 3 years. The new improved product is terrible. It is 20% less product, the bottles are so hard it is difficult to get the product out. The shampoo does not lather and my hair is greasy after use.

Maxxam® Moisturizing Conditioner (8 oz.)

It’s ok

The shampoo and conditioner ok. I feel like I had to use a lot of shampoo to lather in my hair and the conditioner seems a little watery. I used up both products quickly. I had to use a lot of product to cover my hair.

Discontinued EXT apparently. This isn’t a replacement

Not the same as EXT which is no longer offered

Worked Very Well

Worked very well removing the tape from my system. Just sprayed and let in set for a couple of minutes, and the tape removed easily.

The applicator tip breaks on every size

It’s a garbage product.

Whoever designed the bottle for this product needs to be fired
And possibly prosecuted in a case action lawsuit
The applicator stem, every size, breaks off after
5-6 uses and you’re left with a glue mess.
I’m really frustrated. We give you $6000/year and
you sell us this garbage product.
I’ve been cleaning my hands and forehead
for 3 hours.

Never again.
Make a better bottle or you ARE going to get sued.

Refreshing

It’s a cool and cleansing rinse.

Strong hold adhesive

Outstanding!

Hair tapes are Perfect!!

Maxxam® Moisturizing Conditioner (8 oz.)

Smaller Bottle, Cheap Cap, Bad Smell

I bought this from hairclub’s website thinking it would be the same as in store. The bottle is smaller and the cap is cheap quality. I ordered 2 and both arrived opened and spilled in the package. The new smell is awful. I asked for a refund and no one responded.