Accessibility Statement

Accessibility Statement for Hairclub

We are committed to making our website as accessible as possible to people with special needs, including those with visual, hearing, cognitive and motor impairments. We're constantly working towards improving the accessibility of our website to ensure we provide equal access to all of our users.

We always make sure that our website follows accessibility best practices by following the principles of universal design. This ensures the site is flexible and adaptable to different users’ needs or preferences and is accessible through a variety of different technologies, including mobile devices or assistive technologies.

Web Content Accessibility Guidelines (WCAG) 2.1

Wherever possible, our site will adhere to level AA of the Web Content Accessibility Guidelines (WCAG 2.1). These guidelines outline four main principles that state that sites should be:

  • Perceivable - Information and user interface components must be presentable to users in ways they can perceive
  • Operable - User interface components and navigation must be operable
  • Understandable - Information and the operation of user interface must be understandable
  • Robust - Content must be robust enough that it can be interpreted reliably by a wide variety of user agents, including assistive technologies


Accessibility Toolbar

This website uses Accessibility Enabler toolbar to allow users to customise the accessibility settings based on their needs. This tool helps user with access needs to adjust any web page so that it can be consumed irrespective of disability of the user

You can refer to Accessibility Enabler user guide here to know more.


Give Us Your Feedback

We are committed to providing an accessible service.If you experience problems or have any suggestions for improvement please get in touch with us.We do continuous improvement based on your feedback.

Phone : 800-625-9330

Email : shopsupport@hairclub.com

Contact Form : View Now

We try to respond to feedback within 3 business days.

Based on 540 reviews
80%
(433)
9%
(47)
6%
(32)
1%
(6)
4%
(22)
E
Maxxam® Hair & Scalp Mender (8 oz.)
Ellen Balentine (Davison, US)

Maxxam® Hair & Scalp Mender (8 oz.)

W
Maxx-Hold Hair System Adhesive
Wally Seller (Phoenix, US)
Good Product bad Shipping Cost

Love the product but the shipping cost will keep me from reordering. I will just purchase from studio. Thanks

E
Maxxam® Chrome (3 oz.)
Ellen Balentine (Davison, US)
Hair Supply

Products working great

K
Maxxam® Alive (8 oz.)
Karl Nittinger (Reading, US)

Maxxam® Alive (8 oz.)

B
Maxxam® Moisturizing Shampoo (8 oz.)
Barbara Bowe (Charleston, US)
Great shampoo

Very moisturizing

C
Maxxam® Moisturizing Shampoo (8 oz.)
Cheryl Horst (Woodville, US)
Product was good, but leaked

The shampoo leaked out all over the container.

C
Maxx-Hold Hair System Adhesive
Cheryl Horst (Woodville, US)
Maxhold worked really well this time.

The bottle stayed in a liquid form this time. I was able to use it more than once.
In the past , it hardened and was thick and gluey.
This time it was great.

C
Maxx-Hold Roll Hair System Tape
Chandler Marshall (Dublin, US)

Maxx-Hold Roll Hair System Tape

P
Trax Organic Citrus Solvent (3 Oz)
Prathima punukollu (Sacramento, US)

Trax Organic Citrus Solvent (3 Oz)

C
Strand Builder Fiber Spray Applicator
Chris Kidd (Falls Church, US)
Wrong Order

I didn’t purchase this, I purchased the strand builders and they sent me the applicators instead.

j
Maxxam® Alive (8 oz.)
joseph dagostini (Linden, US)
Maxalive

Excellent product

Use

Tape pulls skin off my head. Too hard to remove

My order HAS NOT Arrived, although USPS noticed that it had been delivered?

My Order has not arrived although USPS notified of delivery??
Can You please assist??

M
Maxxam® Hair & Scalp Mender (8 oz.)
Margaret Wildmann (Memphis, US)
Hair And Scalp mender

This is a must have!!

S
Maxx-Hold Hair System Adhesive
Steve Lavoie (Cumberland, US)
Maxx-Hold Hair Adhesive Excellent Product

Excellent, excellent product.

Great product. Recommend it.

It works

It does what it's supposed to do.

Improved Product is Terrible

I have been using Maxxam for 3 years. The new improved product is terrible. It is 20% less product, the bottles are so hard it is difficult to get the product out. The shampoo does not lather and my hair is greasy after use.

N
Maxxam® Moisturizing Conditioner (8 oz.)
Not Thrilled (Smithton, US)
It’s ok

The shampoo and conditioner ok. I feel like I had to use a lot of shampoo to lather in my hair and the conditioner seems a little watery. I used up both products quickly. I had to use a lot of product to cover my hair.

S
Maxxam® Moisturizing Conditioner (8 oz.)
Shayne Albuquerque (Boston, US)
Discontinued EXT apparently. This isn’t a replacement

Not the same as EXT which is no longer offered

J
Trax Clear Lace Solvent (3 Oz)
Jason (Victoria, US)
Worked Very Well

Worked very well removing the tape from my system. Just sprayed and let in set for a couple of minutes, and the tape removed easily.

D
Maxx-Hold Hair System Adhesive
David (Oakland, US)
The applicator tip breaks on every size

It’s a garbage product.

D
Maxx-Hold Hair System Adhesive
David (Oakland, US)

Whoever designed the bottle for this product needs to be fired
And possibly prosecuted in a case action lawsuit
The applicator stem, every size, breaks off after
5-6 uses and you’re left with a glue mess.
I’m really frustrated. We give you $6000/year and
you sell us this garbage product.
I’ve been cleaning my hands and forehead
for 3 hours.

Never again.
Make a better bottle or you ARE going to get sued.