Accessibility Statement

Accessibility Statement for Hairclub

We are committed to making our website as accessible as possible to people with special needs, including those with visual, hearing, cognitive and motor impairments. We're constantly working towards improving the accessibility of our website to ensure we provide equal access to all of our users.

We always make sure that our website follows accessibility best practices by following the principles of universal design. This ensures the site is flexible and adaptable to different users’ needs or preferences and is accessible through a variety of different technologies, including mobile devices or assistive technologies.

Web Content Accessibility Guidelines (WCAG) 2.1

Wherever possible, our site will adhere to level AA of the Web Content Accessibility Guidelines (WCAG 2.1). These guidelines outline four main principles that state that sites should be:

  • Perceivable - Information and user interface components must be presentable to users in ways they can perceive
  • Operable - User interface components and navigation must be operable
  • Understandable - Information and the operation of user interface must be understandable
  • Robust - Content must be robust enough that it can be interpreted reliably by a wide variety of user agents, including assistive technologies


Accessibility Toolbar

This website uses Accessibility Enabler toolbar to allow users to customise the accessibility settings based on their needs. This tool helps user with access needs to adjust any web page so that it can be consumed irrespective of disability of the user

You can refer to Accessibility Enabler user guide here to know more.


Give Us Your Feedback

We are committed to providing an accessible service.If you experience problems or have any suggestions for improvement please get in touch with us.We do continuous improvement based on your feedback.

Phone : 800-625-9330

Email : shopsupport@hairclub.com

Contact Form : View Now

We try to respond to feedback within 3 business days.

Based on 462 reviews
82%
(380)
10%
(45)
6%
(28)
0%
(2)
2%
(7)
D
Maxx-Hold Roll Hair System Tape
Debra Phillips (Howard, US)

Maxx-Hold Roll Hair System Tape

Ordered tapes

Everything went well and I received my order in good timing. Tapes are expensive and I have to pay shipping charges.

J
Hair Support Acceler8 Booster 4 Oz.
John Delaney (Buffalo, US)
Not happy sent expiring product

Your company sent me 10 bottles of expiring products.
I spent $127.50 of my hard earned money so I should get a full refund plus your company pay the shipping costs right, wrong.
I was duped,unfair business practices.
Your co. says they will call me ,not one call.
Your co. Stopped all email chatter also.
I am going on Instagram, you tube , X, and tell everyone I know that your company can't be trusted because you will not stand for integrity and justice, all I want is a free return, and this stops.

Have not used the tape yet. I do like that it is 6 inches long.

No good

This glue is expensive I don’t think for the price is worth it ghostbond was better

A
Maxxam® Groom Pomade (2 oz.)
Alberto Medina (El Centro, US)

Best for hair

keratin hair building fibers

These are great and so much better than those powders on the market that you manage to get all over your clothes.

C
EXT® Hair Revitalizing Complex (8 oz.)
Cindy Sirles (Baldwin City, US)

It seems to be working for me.

C
Maxxam® Thermal Styling Spray (6 oz.)
Carol Smith (Nicholasville, US)

Maxxam® Thermal Styling Spray (6 oz.)

F
Maxxam® Crème Rinse Detangler (10 oz.)
Francisco Albino (Buffalo, US)

Maxxam® Crème Rinse Detangler (10 oz.)

R
Hair Support Stimul8 Shampoo 10 Oz.
Rene Bueno (Anaheim, US)

Hair Support Stimul8 Shampoo 10 Oz.

Walker Blue Lace Front Contours and Minis Hair System Tape

pizazz

I've been using Accelerator Booster for about a week and my hair seems to be nicer, not so limp. I'll keep using it

E
Hair Support Density 3 Piece bundle
Ellen Shourd (Chesterfield, US)
Booster Problems

Bundle arrived ok, Shampoo & Conditioner work fine. However, booster does not foam and makes my hair dry; natural color fades/dulls from it.

J
Hair Support Acceler8 Booster 4 Oz.
Judy Clark (Pittsburgh, US)
Love it!

Started using shampoo also. It really helped my hair look a little fuller. Booster spray is helping too.

Fabulous

It’s amazing! I don’t go anywhere without it!

L
Maxxam® Moisturizing Conditioner (10 oz.)
Linda Wheeler (Cincinnati, US)
Moisturizing Conditioner

I really like this product, it leaves my hair very soft and manageable.

R
Hair Support Trial Size Kit 3PC
Rene Bueno (Los Angeles, US)

Hair Support Trial Size Kit 3PC

Trax Citrus Solvent

Works very well, but is extra oily and I have found I need to wash my hair 4 times to remove all the solvent and make my hair soft again.

R
Maxxam® Hair Reconstructor (10 oz.)
Robert Kaszycki (St Louis, US)
Hair reconstructor

Great product, what can I say , I'd put it on top on all Maxxam products, and I've been using them for quite a few years now , can't imagine not having it for my hair system

B
EXT Spa Scalp Massager
Brittany (Boston, US)
Battery constantly dies

I was so excited when this product arrived. However, I was quick to realize that the good feeling of using this product lasts about 1-2 minutes at best and then will take forever to charge. I left it in the holder charging for 2 days and tried to use it again and it died in 30 seconds. Very disappointed

B
Hair Support Acceler8 Booster 4 Oz.
Barbara Sansone (Santa Barbara, US)
Love this stuff

I had lost the hair all around my widows peak. And other areas around my hairline. It was scary. This changed everything. It doesn’t leave any residue on your hair or scalp. It just works. Slow but sure.

Too loud and battery dies too quickly

The device seems to be good, but the battery dies after only a few uses. Plus it’s way too loud when it turns on and off. I don’t want to announce to everyone that I’m using it :(

N
Maxx-Hold Hair System Adhesive
Natalie Bailey (Toronto, CA)
3 ⭐️⭐️⭐️

It hold ok but I thought it would a hold on more stronger

J
Hair Support Stimul8 Shampoo 10 Oz.
Jeanne Waldron (Syracuse, US)

Great product for thinning and fine hair