Accessibility Statement

Accessibility Statement for Hairclub

We are committed to making our website as accessible as possible to people with special needs, including those with visual, hearing, cognitive and motor impairments. We're constantly working towards improving the accessibility of our website to ensure we provide equal access to all of our users.

We always make sure that our website follows accessibility best practices by following the principles of universal design. This ensures the site is flexible and adaptable to different users’ needs or preferences and is accessible through a variety of different technologies, including mobile devices or assistive technologies.

Web Content Accessibility Guidelines (WCAG) 2.1

Wherever possible, our site will adhere to level AA of the Web Content Accessibility Guidelines (WCAG 2.1). These guidelines outline four main principles that state that sites should be:

  • Perceivable - Information and user interface components must be presentable to users in ways they can perceive
  • Operable - User interface components and navigation must be operable
  • Understandable - Information and the operation of user interface must be understandable
  • Robust - Content must be robust enough that it can be interpreted reliably by a wide variety of user agents, including assistive technologies


Accessibility Toolbar

This website uses Accessibility Enabler toolbar to allow users to customise the accessibility settings based on their needs. This tool helps user with access needs to adjust any web page so that it can be consumed irrespective of disability of the user

You can refer to Accessibility Enabler user guide here to know more.


Give Us Your Feedback

We are committed to providing an accessible service.If you experience problems or have any suggestions for improvement please get in touch with us.We do continuous improvement based on your feedback.

Phone : 800-625-9330

Email : shopsupport@hairclub.com

Contact Form : View Now

We try to respond to feedback within 3 business days.

Based on 520 reviews
81%
(420)
9%
(47)
6%
(30)
1%
(6)
3%
(18)
S
Maxx-Hold Hair System Adhesive
Steve Lavoie (Cumberland, US)
Maxx-Hold Hair Adhesive Excellent Product

Excellent, excellent product.

Great product. Recommend it.

It works

It does what it's supposed to do.

Improved Product is Terrible

I have been using Maxxam for 3 years. The new improved product is terrible. It is 20% less product, the bottles are so hard it is difficult to get the product out. The shampoo does not lather and my hair is greasy after use.

N
Maxxam® Moisturizing Conditioner (8 oz.)
Not Thrilled (Smithton, US)
It’s ok

The shampoo and conditioner ok. I feel like I had to use a lot of shampoo to lather in my hair and the conditioner seems a little watery. I used up both products quickly. I had to use a lot of product to cover my hair.

S
Maxxam® Moisturizing Conditioner (8 oz.)
Shayne Albuquerque (Boston, US)
Discontinued EXT apparently. This isn’t a replacement

Not the same as EXT which is no longer offered

J
Trax Clear Lace Solvent (3 Oz)
Jason (Victoria, US)
Worked Very Well

Worked very well removing the tape from my system. Just sprayed and let in set for a couple of minutes, and the tape removed easily.

D
Maxx-Hold Hair System Adhesive
David (Oakland, US)
The applicator tip breaks on every size

It’s a garbage product.

D
Maxx-Hold Hair System Adhesive
David (Oakland, US)

Whoever designed the bottle for this product needs to be fired
And possibly prosecuted in a case action lawsuit
The applicator stem, every size, breaks off after
5-6 uses and you’re left with a glue mess.
I’m really frustrated. We give you $6000/year and
you sell us this garbage product.
I’ve been cleaning my hands and forehead
for 3 hours.

Never again.
Make a better bottle or you ARE going to get sued.

C
Maxxam® Alive (8 oz.)
Cheryl Horst (Darlington, US)
Refreshing

It’s a cool and cleansing rinse.

Strong hold adhesive

Outstanding!

Hair tapes are Perfect!!

N
Maxxam® Moisturizing Conditioner (8 oz.)
Nishanth Baddam (Las Vegas, US)

Maxxam® Moisturizing Conditioner (8 oz.)

Smaller Bottle, Cheap Cap, Bad Smell

I bought this from hairclub’s website thinking it would be the same as in store. The bottle is smaller and the cap is cheap quality. I ordered 2 and both arrived opened and spilled in the package. The new smell is awful. I asked for a refund and no one responded.

P
Maxxam® Volumizing Shampoo (10 oz.)
Patricia Rios (Miami, US)

Excelente!

A
Maxxam® Curl Activator (8 oz.)
Amanda Jarvis (Houston, US)
Madam curl activator

Makes my hair feel gross

J
Trax Skin Prep for Hair Systems (3 Oz)
James Walsh (The Bronx, US)
Skin Prep

Excellent product. Love it!!

J
Trax Skin Prep for Hair Systems (3 Oz)
John Pacy (Worcester, US)
secure tape

works excellent, big improvement securing the tape tighter on my head

R
Maxxam® Chrome (3 oz.)
Rebeca Clark (North Las Vegas, US)
Very good product

I haven’t had a split end in over 9 years of using this product

P
Maxxam® Body Building Mousse (8 oz.)
Peter Ferrantelli (Brooklyn, US)
False advertising

This is the 2nd time I purchased this product. You advertise 8 oz bottles but I received two 6 oz bottles. Either change the description to reflect the actual volume in the bottles, which is 6oz or send the customer what you advertise, which is 8oz bottles.

S
EXT Spa Scalp Massager
SHANNON STANLEY (Memphis, US)
Broken within 60 days

It was nice while it lasted but it glitched out and won't charge back up now. Hoping customer service will reply to my request for repair or replacement.

D
Maxxam® Moisturizing Shampoo (8 oz.)
Dean Foote (Phoenix, US)
Maxxam Moisturizing Shampoo

It is the best I have ever used, which is why I have been using it for many years.

R
Trax D Solve (3.38 Oz)
Richard Garey (San Jose, US)

Trax D Solve (3.38 Oz)

g
Maxxam® Alive (8 oz.)
greg rochon (Canton, US)
Finding Alive

It was very difficult to find Alive on your shopping website.

A
Maxxam® Crème Rinse Detangler (10 oz.)
Alex Smith (Arlington, US)
plastic caps break freq. tape strips quality is all over the place

some tape sets arrive completely un-useable.