Returns

Hair Club Return Policy

At Hair Club, we are committed to your satisfaction. All our product(s) can be returned for a full refund so long as you initiate a return within 30 days from the date on which you received your order, provided that you are solely responsible for the cost of shipping any items back to us.

If you are not satisfied with your order for any reason, please contact us at shopsupport@hairclub.com to let us know the reason for your return (“Return Request”). Upon receipt and approval of your Return Request, Hair Club will issue a you “Return Authorization,” which shall be delivered to you via email, in the event you do not have a valid email address to receive your Return Authorization, you must follow the instructions of the Hair Club representative handling your request. A copy of the Return Request should be included when you mail back any products. No returns will be processed unless and until a Return Authorization has been issued. Hair Club is not responsible for lost or stolen packages, as such we recommend using a reputable private carrier for shipment or certified United State Postal Service packages. You are responsible for packing the product and for delivering the packed product with the affixed shipping label to the nearest [USPS/UPS/FedEx] drop off location. Please keep proof of your return in the event your package does not reach our warehouse as expected.

Please allow us 72 hours to process your return requests. Refunds may take anywhere from ten to thirty days to post to your payment method, depending on the payment method used.

For any questions regarding your order, please contact our Customer Care Team via e-mail at: shopsupport@hairclub.com.

Several types of goods may not be eligible for a full refund, and some items cannot be returned including Gift Cards and laser devices. For information on our laser devices’ product warranty please write to us at shopsupport@hairclub.com and refer to the product warranty certificate included with your product.

Any free promotional items you may have received with your order are yours to keep and do not qualify for a refund.

Hair Club reserves the right to modify its Return Policies at any time.