Hair Club Shipping & Return Policy


Shipping Policy

*Please note, any dates provided on-site and in other marketing communications from are to be used as guidance only. does not guarantee order delivery dates and is not responsible for carrier processing delays. All orders are subject to processing and handling times; we will do our best to get your order processed as fast as possible and handed off to the carrier.



Please know the health and safety of our customers and employees is so important to us. We are following state and local guidance and taking enhanced precautions in preparing your order for shipment. As a result, your order may experience processing delays coupled with universal shipping delays with carriers.

That being said, you should still expect your orders within 1 -12 business days from the day you placed it! As soon as your order ships you should receive a shipping confirmation email with tracking. You can also track your order here. (TRACK MY ORDER)

If your order does not arrive within 2-3 days of the estimated delivery. Please check the (TRACK MY ORDER) page. It has the most up to date shipping information. If you have any other issues. Please feel free to Contact Us with your order number and we would be happy to look into this for you.



Ground and Expedited Methods does not deliver on Saturday or Sunday nor do they deliver to Post Office boxes. Orders are also subject to delays in line with UPS restrictions, please find more information here .

We don't ship to APO/FPO and PO Box.

FREE SHIPPING is pleased to offer free standard shipping on any order over $49. Free shipping is only available in the US. 

Shipping to other countries will be charged standard shipping rates.

Return Policy

At Hair Club, we are committed to your satisfaction. Most product(s) can be returned for a full refund if you initiate a return within 30 days from the date on which you received your order. Goods not subject to a full refund are Laser Devices and Gift Cards. You are solely responsible for the cost of shipping any items back to us. gladly accepts return of all eligible products no later than 30 days from the original ship date. Altered packaging/product, worn, or damaged items are not eligible for return. 

Eligible Products:

  • In original factory condition (unaltered, unworn, undamaged, containing no odor or signs of wear or styling product).
  • Must have tags attached and in original packaging.
  • Item(s) must be returned within 30 days of the original ship date of the order.
  • Unused wetline products

Ineligible Products:

  • Worn items or items containing any signs of wear including odor or styling product.
  • Damaged packaging or product as well as discontinued, closeout, and last call items.
  • Used wetline products

No Returns/No Refunds Policy and Product Warranty: The Laser Device is a personal medical device that is non-returnable, and the purchase price is non-refundable following the Date of Purchase. The Laser Device is warranted against defects in materials or workmanship by its manufacturer for the period indicated in the User Instruction Manual and/or manufacturer packaging from the Date of Purchase. Please refer to the manufacturer’s packaging and/or User Instruction Manual contained inside the Laser Device packaging for detailed information and for the specific terms and conditions of the manufacturer’s product warranty. To activate your warranty, you may be required to register your device within 30 days of the Date of Purchase on the manufacturer’s website. The purchase of this Laser Device is not covered by Hair Club’s Commitment to Satisfaction.

If you are not satisfied with your order for any reason, please contact us at to let us know the reason for your return (“Return Request”). Upon receipt and approval of your Return Request, Hair Club will issue a you “Return Authorization,” which shall be delivered to you via email, in the event you do not have a valid email address to receive your Return Authorization, you must follow the instructions of the Hair Club representative handling your request. A copy of the Return Request should be included when you mail back any products. No returns will be processed unless and until a Return Authorization has been issued. Hair Club is not responsible for lost or stolen packages, as such we recommend using a reputable private carrier for shipment or certified United State Postal Service packages. You are responsible for packing the product and for delivering the packed product with the affixed shipping label to the nearest [USPS/UPS/FedEx] drop off location. Please keep proof of your return in the event your package does not reach our warehouse as expected.

Please allow us 72 hours to process your return requests. Refunds may take anywhere from ten to thirty days to post to your payment method, depending on the payment method used.

For any questions regarding your order, please contact our Customer Care Team via e-mail at:

Several types of goods may not be eligible for a full refund, and some items cannot be returned including Gift Cards and laser devices. For information on our laser devices’ product warranty please write to us at and refer to the product warranty certificate included with your product.

Any free promotional items you may have received with your order are yours to keep and do not qualify for a refund.

Regarding subscription orders, HairClub requires all subscription cancellations to be submitted 5 business days before the date of the latest subscription charge. If a cancellation request is submitted later than 5 business days before the latest subscription charge the customer will be responsible for paying the full price of the subscription for that period and no refund will be granted. 

Hair Club reserves the right to modify its Return Policies at any time.


Based on 407 reviews
Maxxam® Volumizing Shampoo (10 oz.)
Rita Solomon (Rochester Hills, US)

I haven’t used this yet.

Something Is Really Wrong

Although my order was filled a requested, there is a problem with my center, The Woodlands TX, I that they supposedly cannot get this large duo tape and keep it in stock. Cannot understand this and it is an issue needing address.

Great conditioner!

Maxxam® Volumizing Conditioner leaves my hair feeling soft. I use it with the volumizing shampoo to give my hair a fuller feeling.

Maxx-Hold Roll Hair System Tape
Moises Arce (Austin, US)


Hair Support Stimul8 Shampoo 10 Oz.
Timothy Davis (Gettysburg, US)

Hair Support Stimul8 Shampoo 10 Oz.

Maxxam® Alive (10 oz.)
john land (Owings Mills, US)
Maxxam Alive

Maxxam Alive is a great product.

Preferred tape

I prefer these tape strips on the hair piece because they create a better bond than others I’ve used. Lasts 4 weeks with no lifting along with glue on scalp

Maxx-Bond Mini Strips Hair System Tape

CapillusUltra (82 Diode) Hair Regrowth Laser Cap
Lincoln Lawrence (Alexandria, US)

Recently received, so no noticeable movement yet.

Sorry, cannot yet review the hair tapes

Reason is I haven't used them yet. Wanted to finish up the ones I was running out of first.

EXT® Hair Revitalizing Complex (8 oz.)
Sonia Nordelo (Sparta, US)

Very dissatisfied. It was a rip-off. Charge was increased almost $10.00. They did not inform me of the increase. It was just charge to my credit card since it was on automatic shipment.
I will never order from you again.
Not acceptable!!

EXT® Hair Revitalizing Complex (8 oz.)
Sharon Brodie (Spring, US)

EXT® Hair Revitalizing Complex (8 oz.)

Maxxam® Alive (10 oz.)
Stella Marshall (Decatur, US)

Package was linking

Maxx-Hold Hair System Adhesive
Brenda Everly (Buckeye, US)

Excellent product. Dries fast and holds a very long time. Totally satisfied.

Walker Brown Liner Roll Hair System Tape
Brenda Everly (Buckeye, US)

I'm totally satisfied with this product. It is strong and durable.

Maxxam® Moisturizing Shampoo (10 oz.)
Robert Kaszycki (Chicago, US)
Its very good

one of the best

EXT Spa Scalp Massager
Tanya Brackson (The Bronx, US)

Love it is like a person hair message

Read this before purchasing

I didn't buy this thing, but the shit looks EXPENSIVE. Imma just wear my 5 dollar hat and ignore the bald spot.

EXT® Hair Revitalizing Complex (8 oz.)
loyal customer (Johnston, US)
Coupon Code please to work

I was emailed a coupon code and there is no place to put it.. I called customer service twice and no one knew where or how to put it in the order. I called again and was told to email customer service. 4 days later and still waiting for someone to get back to me. Please credit my acct the 15% coupon that you sent to me on order no: 24049. Thank you

Maxx-Hold Roll Hair System Tape
Robert Soto (Brooklyn, US)

all perfect

Love it!

Greg Miles (Apple Valley, US)
Sample bottles

would like to have larger size bottles

Maxxam® Flash (10 oz.)
Jack Lynn (Montauk, US)
Maxxam Flash

It works well but has a girly type sent? What ever happened to the men’s version? It doesn’t seem to be around any more!

Maxxam® Moisturizing Conditioner (10 oz.)
Teresa Munozguren Gauna (San Juan, PR)

Maxxam® Moisturizing Conditioner (10 oz.)

Hair Support Stimul8 Shampoo 10 Oz.
Ronald Perrotta (Temecula, US)

Hair Support Stimul8 Shampoo 10 Oz.